KEEN HOROSCOPES
Your concierge
Get help with account access, Star Credits, interrupted games and privacy. Send a request to the Keen Horoscopes concierge.
A clear route to help
For account access, an interrupted round or Star Credit questions, use the form below. Include the game title, approximate time and any visible round reference. Do not include passwords or payment information. Your request receives a stable reference when saved.
Where are my starting credits?
A new account receives 100,000 Star Credits. A guest session has its own separate balance. Open My account to see the current member balance; the game player also shows the authoritative amount.
A spin was interrupted. Should I try again?
Reopen the same game. The server saves the round identifier and result so retries do not take the same play level twice. Complete a restored pick feature before starting another game.
Can I buy or redeem Star Credits?
No. They have no monetary value, cannot be bought or transferred, and cannot be exchanged for cash or prizes.
Why does a game ask me to join?
Selected full games are available to guests. The rest of the catalogue requires a free account with UK and 18+ eligibility acceptance. Registration has no email-confirmation step.
How do I stop playing for a while?
Activate a voluntary break from Player Care. The chosen duration blocks account access and play immediately and cannot be shortened from the website.
Send a request
Contact and privacy
Our public contact address is concierge@keenhoroscopes.com. Support tickets are private. Read Your privacy for the information recorded with a request. If you need an immediate account break, use Player Care; a support message alone does not activate an exclusion.